Rules and Regulations
Please read this Agreement carefully. By accessing our website,
procuring our products, and using our web or mobile applications, you
are agreeing to these Rules and Regulations (the "Agreement").
Furthermore, you agree that all information you provide us is accurate,
truthful, and up-to-date and that you will notify us immediately of any
changes should there be changes to the information you provided us. You
consent to our use of your information in accordance with our Privacy
Policy. You also warrant that you are legally entitled to procure
services from us on your own behalf or on behalf of your chosen
beneficiary of the services.
By-the-Box Storage (Kahon)
3 Month Plan
Mucho - Monthly Subscription rate of PHP350/Kahon
Grande - Monthly Subscription rate of PHP450/Kahon
Higante - Monthly Subscription rate of PHP550/Kahon
6 Month Plan
Mucho - Monthly Subscription rate of PHP300/Kahon
Grande - Monthly Subscription rate of PHP400/Kahon
Higante - Monthly Subscription rate of PHP500/Kahon
12 Month Plan
Mucho - Monthly Subscription rate of PHP250/Kahon
Grande - Monthly Subscription rate of PHP350/Kahon
Higante - Monthly Subscription rate of PHP450/Kahon
By-the-Space Storage (Kwarto)
1-5 Months Plan
1-7 SQM - Monthly Subscription rate of
8-20 SQM - Monthly Subscription rate of
More than 20 SQM - Monthly Subscription rate of
6-11 Month Plan
1-7 SQM - Monthly Subscription rate of
8-20 SQM - Monthly Subscription rate of
More than 20 SQM - Monthly Subscription rate of
12+ Month Plan
1-7 SQM - Monthly Subscription rate of
8-20 SQM - Monthly Subscription rate of
More than 20 SQM - Monthly Subscription rate of
Rules and Regulations
This Agreement is made between Kahon.ph Inc, a company registered
in Metro Manila with registered office at Panorama Compound,
Veterans Center, Western Bicutan, Taguig, Metro Manila 1630,
Philippines (“Kahon.ph”, “we”, “us” or “our”) and you, the
customer (“customer”, “you” or “your”) who wishes to use our
In these Rules and Regulations, the following words have the
- “Kahon” means all or any boxes supplied by Kahon.ph
“Services” means all or any of the services and products we may
offer at any time.
“Delivery” or “Deliveries” means any empty Kahon drop-offs, packed
Kahon pickups, follow-up pickups, delivery of packed Kahon, and
empty Kahon collection trips.
“Kahon(s)” means the storage Kahon(s) supplied by Kahon.ph in
which the Goods are packed.
“Goods” or “Items” means the items entrusted to be stored by us
including those which are packed into Kahon(s).
“Website” means our website at www.Kahon.ph or any other website
under which we provide and advertise our Services or subsequent
URL which may replace it.
“Inventory Specialist” means our own employee who will assist with
the packing and logistics of Kahon(s).
Registration and Accounts
In order to use our Services, you must register and create an
account with us. You will be required to provide your personal
information including but not limited to full name, email address,
phone number and address as part of the registration process. You
are responsible, in accordance with the terms of our Privacy
Policy, to ensure that the personal information you provide is
complete, accurate and up to date.
Upon registration, you will choose a username and password (login
information). You are responsible to keep your login information
confidential and to take all reasonable steps to ensure nobody
other than yourself can access your account and the Services. You
agree that any person in possession of your login information is
authorized to act as your representative for using our Services
and Website. You are responsible for all the activities that occur
under your account.
You shall promptly notify Kahon.ph if you become aware or suspect
that your login information has become known to someone else.
You must not sub-license or re-sell any of the Services to a third
party nor represent us in any way for any reason whatsoever
without our prior written consent.
Storage of Goods
You warrant that throughout the term of this Agreement all Goods
that are entrusted to us are and shall remain your property or
that you have the expressed permission and authority of the owner
of the Goods to use our Services in accordance with this
All Kahon.ph plastic Kahon(s) (“Mucho Kahon(s)” & “Grande
Kahon(s)”) remain the property of Kahon.ph.
Kahon.ph does not warrant that the storage facility used by
Kahon.ph is a suitable place or means of storage for any
Goods stored in Mucho & Grande Kahon(s) must not exceed 20KG per
Kahon or per Item. You are responsible to carefully pack all Goods
and protect them with protective wrapping or padding. Goods stored
in Kahon.ph Kahon(s) must be sealed with the 2 Kahon.ph
tamper-proof zip tie provided to you upon pick up of the Kahon(s).
Goods for Higante must not exceed 25KG per Item. The item should
be easily carried by one person whether it be Kahon’s Inventory
Specialist or a logistics partners.
You acknowledge and agree that Kahon.ph will not be responsible
for disconnecting or reconnecting appliances, fixtures or
Goods stored must not include prohibited, illegal, stolen,
perishable and flammable items.
Other prohibited Goods include but are not limited to:
Beverages containing 70% or More Alcohol by Volume, Etc.
|Body washes containing alcohol
|Brake, transmission and windshield washer fluids
|Camping gas, glazing torches and other harmful gases
|Certain cleaners containing pine oil
|Dry-cleaning spotters and solvents for home-use
|Flammable gases (e.g. butane gas)
Flammable liquids (e.g. gasoline, lighter fluid & diesel)
Flammable solids(e.g. non-safety matches, disposable BBQ &
|Hair sprays and other hair products containing alcohol
|Hand sanitizers containing ethyl alcohol
|Liquid correction fluids
Matches, charcoal, phosphorus and articles which are easily
|Paint thinners and primers
|Paints, thinner and liquid adhesives
|Powder (Powdered milk)
|Spray (Hair spray, Sunscreen spray)
- food or perishable goods of any kind;
- flammables, firearms, weapons or explosives of any kind;
- items which emit any kind of odor or fumes;
- plants or creatures (whether living or dead);
- liquids or compressed gases;
illegal drugs, counterfeit goods, stolen property or illegal
items of any kind;
personal property that would result in the violation of any law
or regulation of any governmental authority;
any items that, in our determination, endanger the safety and
health of people of in our facility and the environment
In addition, we strongly advise that you should not place into our
Kahon(s) any official personal documents (such as passports,
drivers licenses, ID cards, etc.) or anything that contains
personally identifiable information, such as date of birth or bank
account number. This is not an exhaustive list of personally
identifiable information. Essentially, do not put anything into
the Kahon(s) that contain information that can be used to steal
someone’s identity or a document that you may urgently need at a
By executing this Agreement, you understand and agree that if you
proceeded to store official documents or items containing
personally identifiable information, you waive all rights and
claims against Kahon.ph arising in any way from storing these
Regardless of how well you pack your Kahon(s) or Items, they will
be moved around during transportation and may be jostled at times.
While Kahon.ph will take all precautions to ensure your Kahon(s)
or Items are handled with care, there is a risk that they may be
accidentally scratched, dented, chipped, marred or damaged. As
such, you should carefully wrap all of your items prior to
storage, especially fragile items, such as glassware, crockery,
mirrors, picture frames, musical instruments, collectables or any
items that are easily damaged. By executing this Agreement, you
understand and agree that you waive all rights and claims against
Kahon.ph should your items be damaged.
We will use commercially reasonable efforts to maintain the
temperature and humidity of the facility in which your Kahon(s) or
Items are stored, from between 25 to 30 degrees Celsius and
between 50 to 60 percent humidity. We will take all commercially
reasonable steps to protect your items from the growth of mold.
However, we cannot guarantee that mold may not develop on your
property. By executing this Agreement, you understand and agree
that Kahon.ph is not liable for the natural growth of mold or
mildew on your property.
We or anyone acting on our behalf may at any time without
notifying you open your Storage Kahons or Items to inspect your
if we reasonably believe that they may contain any Goods
described in Clause 4.7;
if we are required to do so by the police, fire services,
authority or court order; or
if we feel people or property are at risk of injury or damage;
any other circumstances at the discretion of Kahon.ph
Any costs or losses incurred by us associated with any of the
processes described in Clause 4.12 shall be borne by you.
Kahon.ph may refuse to store any Goods or may return to you any
Goods, at your cost, at any time, if we reasonably believe that
the storage or continued storage of such Goods would represent a
risk to the safety of any person, the security of the storage
facilities, or any other Goods stored at the storage facilities.
For safety reasons, access to our storage facilities or those of
any of our sub-contractors or agents shall be strictly prohibited.
Deliveries and Collections
You are required to ensure that Kahon.ph or its carrier have
reasonable access and parking facilities to your premises in order
for us to carry out the Deliveries to you. You are responsible to
ensure that Goods are available for collection on an easily
accessible ground floor or within easy access by an elevator.
You shall ensure that the Goods have been securely packed into
Kahon(s)- so as not to cause damage or injury or the likelihood of
damage or injury to Kahon.ph’s property, employees, agents,
contractors or other Goods, whether by spreading of damp,
infestation, leakage, escape of fumes or substances or otherwise.
In the event you avail of our Inventory Specialist to assist you
with your Kahon packing needs, we recommend organizing items ahead
of time. Kahon.ph will take care of everything; take photos of the
contents of each Kahon for your digital inventory, verify that the
Kahon is packed correctly, and then seal before loading into the
truck. Items that were not packed or visually inspected
exclusively by Kahon.ph’s Inventory Specialist will not be covered
by our Insurance Policy and may not be accepted for storage.
You shall inform Kahon.ph within 24 hours of any damage to the
Goods or your property that occurred during Delivery. If the
condition is not met, we reserve the right to refute your claim.
When requesting a Delivery you are required to make an appointment
and it is your responsibility to ensure that you or someone you
have authorized is present at the address you have provided to
receive or collect the Kahon(s) at the scheduled time-slot. You
should notify Kahon.ph of any changes regarding your orders by
12NN the day before your requested transaction.
Any rescheduling and cancellation of appointment made after the
above cut-off times (refer to Clause 5.4) will be subject to a
charge of PHP500.
If someone fails to be present at the Delivery appointment, it
will be considered a failed delivery and be subject to a charge
If you advised us that you would be able to pack your box within
our 30 minute grace period, our Spacemaker will wait to receive or
collect the packed Kahon(s). If you are unable to finish packing
in the grace period, you will have to reschedule a Pick up.
We shall not be held liable for any cancellations or deliveries,
including but not limited to misallocation of our delivery
resources, schedule conflicts, any adverse weather conditions, bad
weather warnings, traffic conditions, any event within or outside
our control, or as a result of force majeure (subject to further
terms and stipulations as listed in Article 16).
Our plastic Kahon(s) are provided to you for packing Goods are
entrusted to be stored by us only. It is your responsibility to
schedule a pick-up appointment of the Kahon(s) upon the completion
of packing your items. When we come to pick up Kahon(s) from you,
you must return to us all the Kahon(s) that we previously
delivered to you.
We may refuse to collect any Goods or Kahon(s) that do not comply
with the terms stipulated in Clause 4.7 at our discretion. If this
results in a failed delivery, you will be liable for a failed
delivery charge of PHP400.
Billing will begin on set delivery date of Kahon(s) were
requested from Kahon.ph
Upon picking up Kahon(s) from you, you must return to us all the
Kahon(s) that we previously delivered to you
In the event that any Kahon(s) are missing and we are not at
fault, you will be charged a fee of PHP1,500 per Kahon.
If the waiting time is more than 30 minutes for any Kahon(s) and
Items collection trip, we reserve the right to reschedule for
another collection trip and charge you a fee of PHP400 the
failed collection trip.
If you return unused empty Kahon(s) to us upon scheduled packed
Kahon pickup trip and end up not storing any Items or Kahon(s)
with us, you will be charged a cancellation fee of PHP500.
Deliveries require 24 hours notice respectively, and is subject to
our availability of our time slots.
On-demand Delivery requesting for Kahon(s) in less than 24 hours
are subject to a premium charge of Php500 + Php100 per extra
Kahon.ph drop-offs, pickups and returns can only be made to and
from Metro Manila area and valid residential or office address.
- You must not:
Use the Services in any way that is unlawful or fraudulent, or
for any unlawful or fraudulent purpose or effect;
Sub-license or re-sell any of the Services to a third party nor
represent us in any way for any reason whatsoever without our
prior written consent;
Attempt to interfere with or disrupt the Services or the Website
or any server or network used by or connected to the Website or
to gain unauthorized access to any such server or network.
Payments and Charges
You shall pay rent monthly to Kahon.ph. Discounted prices will be
available for those opting for a lock-in period of 6 months or 12
months. Monthly rent must be paid in full, without any deductions
not including promotions, without prior notice or prompting from
us. If cancelled before lock-in period, you shall pay the
remaining months’ subscription rent upon the scheduling of
All applicable charges are those specified on the Website at the
time of booking or as specified in this Agreement.
All applicable charges are subject to change at our discretion and
will take immediate effect.
We may require you to enter your credit card information in order
to make use of our Services. Your credit card information may be
used to bill all future charges automatically.
- We accept payments by credit card through PayPal.
Charges for initial month’s subscription will be billed on the
start of the billing cycle. The start of the billing cycle shall
be on the set delivery date of the Kahon(s) requested from
Charges for subsequent months’ storage will be billed monthly in
advance at the beginning of each billing cycle.
Charges for returning the Goods to you will be billed in full on
the date of your scheduled delivery.
If you need to modify your payment method or credit card
information, please call (02) 971 9137 or send an email to
email@example.com. The request will be processed within a
Kahon.ph may charge a one-off penalty of PHP400 in the event that
you block payment to us when we are not at fault.
In the event that you do not promptly pay all charges or payments
due to us, we are relieved of any duty howsoever arising in
respect of the Goods and we shall exercise lien over the Goods
until the outstanding charges or payments have been fully settled
and received by us. Under such situation, you authorize us to
withhold the Goods and you authorize us access to inspect the
If you fail to arrange payment for any amounts payable to us by
the due date and after a grace period of 15 days, we will charge a
Late Payment Fee of 3% of current monthly storage and will reflect
to next month’s bill.
If you fail to arrange payment for any amounts payable to us
within 90 days past due date, we reserve the right to withhold
your Goods stored with us for sale or auction. Proceeds from the
sale or auction will be used to settle all outstanding charges and
payments including administrative fees, Late Payment Fees and Lien
Sale/Auction Fee. If, after settling all charges and payments
there is any amount leftover, we will make reasonable efforts to
return the excess to you without interest. If within 60 days, we
are unable to get a response from you and unable to pay you the
excess, the amount leftover will be retained by us for our own
If the sale of the Goods as stipulated above cannot cover all
charges and payments due to us by you, you are obliged to settle
any outstanding balance due to us within 7 days. If this is not
settled within 7 days we may administer a debt collection agency
to recover all amounts due and all costs incurred as a result of
this process shall be borne by you.
We may sell the Goods by any means reasonably available to achieve
a reasonable market selling price, taking into account the cost of
sale. If, for whatever reason the goods cannot be reasonably or
economically sold, we are authorized to treat them as abandoned
and dispose of or otherwise destroy them. All costs of sale or
disposal shall be borne by you.
Disposal fee of PHP400 or PHP500 per Kahon is payable when you
request us to dispose of your belongings in one or more of
Kahon(s), subject to you signing a full release agreement in favor
We shall collect a Security Deposit, which is equal to one (1)
month total storage fee for the Kahon service you have chosen. We
may collect an additional amount as Security Deposit, if you
upgrade to a storage fees or penalties. Upon verification that you
have no outstanding payments at the end of the storage agreement
and deduction of other applicable expenses, the Security Deposit
shall be returned to you via bank transfer within thirty (30)
days. Return of your Security Deposit through check or cash is not
allowed. Violation of these terms will result in the forfeiture of
the Security Deposit as a form of liquidated damages.
We require a fifty percent (50%) Down Payment, based on a
cost-estimate of the services you have requested before we collect
your Items. Only after payment will we schedule the collection of
your Items. The cost-estimate will include all the potential fees
and the corresponding Security Deposit. The Down Payment will be
deducted from your first invoice.
Delinquency & Lien charges and penalties
Late cancellation of appointment 
No show at appointment
If rescheduling or cancellation of appointment after 12nn on the day
before your appointment.
Shipping fee for Plastic Kahon(s) sent to you (if you end up not
storing any Kahon(s) with Kahon.ph)
Levied every 15th day past due onward, and up to 90 days past due.
After 90 days past due date, we reserve the right to take possession
of the content for sale/auction.
Offer is for one time use only and can only be used once per
Only the Kahon(s) of the first drop off and initial pick-up can be
applied for the promotional code.
Promotional code must be entered at checkout on your first order.
- Offer is not resaleable or transferrable.
- Offer is not redeemable for cash or refundable.
- Other fees and charges may apply.
Promotional code cannot be used in conjunction with any other
promotions or discounts.
- Promotional code is a limited time offer.
- Any violation of offer terms will render the offer invalid.
Kahon.ph may offer existing customers who are storing with
Kahon.ph the ability to earn credits ("Referral Credits") toward
future storage on Kahon.ph when you invite friends to become
members of Kahon.ph and those friends make a qualifying storage
through an authorized Kahon.ph invitation channel.
In order to receive a Referral Credit, each of the following
requirements must be met (collectively, a "Qualifying Referral"):
(i) you must log in to your Kahon.ph Account and use the "Invite
Friends” function via to share your unique referral promotion code
(“Referral Code”) via Kahon.ph’s email share function, Facebook or
another social media channel supported by Kahon.ph; (ii) a friend
who receives the invitation must register using a different
address from the Referrer and create a Kahon.ph Account, apply
your Referral Code during checkout and complete the checkout
process; and (iii) the friend must become a Kahon.ph customer and
has his or her item(s) stored with Kahon.ph.
You may only earn Referral Credits via Kahon.ph’s authorized
member invite mechanisms. Referrals outside of Kahon.ph authorized
channels will not result in any Referral Credit. You understand
that Referral Credits are not transferable, may not be auctioned,
bartered or sold, may not be pooled with other members, and expire
six (6) months after issuance. You will only receive Referral
Credit for a maximum of twenty (20) qualifying storage made by
friends who makes his or her first storage on Kahon.ph as a result
of an invite from you via a Kahon.ph authorized channel. Referral
Credits accumulated will be automatically applied to future
invoices as they fall due on the monthly anniversary of the
billing cycle on a first-in-first-out basis (i.e. Referral Credits
earned earlier in time will be applied first). Any unused Referral
Credit balance will be carried forward for a maximum of six (6)
months after issuance, after which they will expire. If your
friend does not follow the directions in the invite email or other
valid invite mechanism to accept the invitation, you may not
receive Referral Credit, and Kahon.ph will have no liability to
you for your friend’s failure to follow directions. Referral
Credits will appear in your account within a commercially
reasonable amount of time after one of your qualifying invitees
successfully stores with Kahon.ph. The Referral Credits you accrue
will be displayed in your Kahon.ph Account page.
You agree that having multiple Kahon.ph accounts is a violation of
these Rules and Regulations and that sending invites to alternate
email addresses or accounts or otherwise attempting to circumvent
Kahon.ph’s referral credit program system may, without limiting
any other Kahon.ph rights or remedies, result in forfeiture of
your membership and all Referral Credits in your account. Referral
Credits can be accrued solely by you and you may not earn Referral
Credits by permitting another individual to use your Kahon.ph
Account. Referral Credits accrued in multiple Kahon.ph Accounts
may not be combined into one Kahon.ph Account. Kahon.ph reserves
the right to void referrals and Referral Credits earned if we
suspect that the referrals or Referral Credits were earned in a
fraudulent manner, in a manner that violates these Rules and
Regulations or in a manner otherwise not intended by Kahon.ph. You
must not conduct your own promotion in connection with our
referral credit program. You may not engage in any promotional,
marketing, or other advertising activities on behalf of Kahon.ph,
including by using any trademarks of Kahon.ph.
The Referral Code can only be used by new Kahon.ph customers only
and is not resalable, refundable, transferable or redeemable for
cash. The Referral Code cannot be used in conjunction with other
discounts and is only applicable for the first month of storage
fees only, the remaining value of the coupon is not refundable nor
can be carried forward to the next month. The Referral Code is
only applicable to fees relating to the purchase of storage
service, including Mucho Kahon(s), Document Kahon(s), Wardrobe
Kahon(s) and Oversized Items, it is not applicable for other fees
and surcharges such as delivery fees, staircase fees, etc. In case
of any disputes, Kahon.ph reserves the right to make the final
The referral credit program is void where prohibited by law.
Kahon.ph reserves the right to modify, suspend or terminate the
referral credit program at any time for any reason, although
Referral Credits accrued shall be valid for six (6) months from
the date of issuance. Should there be any tax liability for the
accumulation and/or use of Referral Credits, such taxes are the
sole responsibility of the participant. You understand that your
account may not accurately reflect the Referral Credits you have
actually earned. Kahon.ph will have no liability for any errors
displayed in your account.
Kahon.ph purchases insurance coverage directly from a third-party
insurance provider. The following insurance coverage is up to a
maximum of PHP5,000 per Kahon or the nominal value of the item,
whichever is lower. Likewise, Kahon.Ph insurance coverage for
Kwarto is up toa maximum of PHP10,000 per square-meter or nominal
value of items, whichever is lower.
Additional insurance coverage can be availed at the time of
booking of storage service.
Our insurance policy only covers actual physical loss of or damage
to your Goods caused by:
- Fire, lightning, explosion, earthquake;
- Aircraft or articles dropped therefrom;
- Storm, flood, bursting or leaking pipes;
- Ingress of water or other liquid substance;
- Moth, insect or vermin from an external cause;
Theft accompanied by forcible and violent entry to or exit from
the building or unit;
- Riot, strike, civil commotion or malicious damage;
- Impact by vehicle or railway rolling stock;
Impact by vehicle and collision or overturning of the conveying
The following events or items are not covered under our insurance
- Terrorist attack, war or military action;
Loss or damage resulting from unknown or mysterious causes;
Ensuing or indirect losses resulting from or as a consequence of
claims made for loss or damage;
Nuclear reaction, radiation or radioactive, biological or
Loss of data records other than the cost of blank data carrying
Loss from theft without forcible and violent signs of entry into
a securely locked space;
Breakages, denting, scratching, denting, chipping, marring or
any accidental damage to items stored;
Any damage to goods while in transit or during loading or
Loss or damage to property directly resulting from Flood, water
seeping from outside the premises, action of the sea or waves or
Flood means the covering of normally dry land by water that has
escaped or been released from the normal confines of: (i) any
lake, or any river, creek or other natural watercourse, whether
or not altered or modified; or (ii) any reservoir, canal, or
Money, coins, bullion, deeds, bonds, securities and the like;
Jewellery, watches, precious stones and stamps of all kinds
exceeding PHP5,000 in value;
Furs, fine arts, mobile phones, perfumery, tobacco, cigars,
cigarettes, beers, wines, spirits and the like, exceeding
PHP5,000 in value;
Electronic items exceeding PHP5,000 in value. Electronic items
are defined as all items of consumer and commercial electrical
appliances and instruments including but not limited to radios,
televisions, computers, computer software, hard drives, chips,
microchips, printed circuit boards and their components, modems,
monitors, cameras, facsimile machines, photocopies, hi-fi’s,
stereos, CD players, digital recorders/players, switchgear,
turbines, generators and the like;
Perishable items, livestock, plants, explosives and flammables
Fragile items, such as glassware, ceramics, porcelain, crockery
or any items that are easily damaged
- Mold and mildew;
- All items that are not included under Clause 10.3
- All items that are included under Clause 4.8
In the event of actual physical loss or damage as a result of
events under Section 10.3, please contact our customer service
team at first instance on firstname.lastname@example.org or call us at (02) 917
9137. We will provide you with claim forms to complete and return
to us as well as advise you on the steps required by the insurance
company to start processing your claim. Kahon.ph will assist you
to process your claim directly with the insurance company on your
behalf. The insurance claim will be paid to you once Kahon.ph
receives the coverage from the insurance company. Kahon.ph will
not be liable for any insurance coverage to you should the
insurance company decline your claim.
In the event you sustain a loss and your insurance company
reimburses or indemnifies you for the loss, in whole or part, you
waive any right of subrogation your insurance company may have
against Kahon.ph and its agents for the loss.
Limitation of Liability
Kahon.ph shall not in any event be held liable or responsible for
any damage or loss to the Goods beyond what is covered in our
insurance policy as outlined in Clause 10. Further, for the
avoidance of doubt, Kahon.ph shall not be held liable for the
damage even in the case that the security fastener is broken.
You acknowledge that we are not aware of the value of the Goods
stored with us. You are responsible to arrange appropriate
insurance for your Goods.
You acknowledge and agree that use of our Website and any of our
Services is entirely at your own risk. We shall not be held liable
or responsible in any way for any direct or indirect damages of
any sort as a result of using our Website or misinterpreting its
You are responsible to inspect any items returned to you from us
for any loss or damage. If you believe there has been loss or
damage to items, you are required to notify Kahon.ph within 24
hours of the delivery. We reserve the right to inspect the
Kahon(s), Items, and Goods and take pictures or provide proof of
any alleged damage or loss before an insurance claim can be made.
It is your responsibility to ensure that Goods are properly and
carefully packed with enough protection as would be reasonably
required for storage. We shall not be held liable for any loss,
mis-delivery of and damage to any items as a result of
insufficient or improper packing or protection; any deterioration
of Goods which may happen over time; fragility of items that you
have decided to store; any defects of Goods or any forfeiture or
seizure of Goods for legal reasons.
In any event, our total liability in respect to every Item, Kahon
and Goods, whether in the case of an insurance claim or not, shall
not exceed the lower of (i) the cost of the lost or damaged Goods;
(ii) the current replacement cost of the Goods at the date of the
claim; or (iii) the maximum PHP5,000 insurance cover for the
applicable Item, Kahon and/or Goods. In the event of a claim, we
are entitled to proof of the alleged loss or damage and the
replacement or initial cost of the lost or damaged Goods.
In the event of a claim, Kahon.ph shall be entitled to require
proof of the cost price and the current replacement cost of the
contents of the Kahon and/or the stored Goods.
Notwithstanding the above, no terms within this Agreement will
affect or restrict any of your statutory rights.
You may terminate this Agreement at any time by requesting the
return of your Goods stored with Kahon.ph and settling all
outstanding charges due to us.
Kahon.ph may terminate this Agreement for any reason by giving you
not less than 30 days written notice. In these circumstances, we
will refund any pre-paid monthly fees and arrange for delivery of
your items back to you at our expense.
We may terminate this Agreement at any time and with immediate
effect by providing written notice to you, if:
You fail to pay any amount due by the due date; or
You are in breach of any terms of this Agreement.
Upon termination you must ensure that you contact us to arrange
the return of your Goods at your cost and such return must be
arranged within 15 days from the date of notification. If, for any
reason, within 15 days following the termination of this
Agreement, you have not arranged the return of your items we may
dispose of them in accordance with Article 7.
Intellectual Property Rights
We retain ownership of all intellectual property rights of any
kind related to our Website and Services, including all applicable
copyrights, patents, trademarks and other property rights, save
for those which may relate to third parties that we may mention on
our Website or work with in providing the Services.
Limited, non-exclusive, non-licensable and non-transferable use of
limited content for personal use is permitted, however must not be
used for commercial purposes.
We only use your personal information in accordance with our
Please take the time to read this, as it includes important terms
which apply to you and how your information is handled.
We may use location-based services in order to perform the
Services as efficiently and quickly as possible. Information that
we collect from you through the use of these location-based
services shall be collected and stored in accordance with the
location-based services by accepting the terms in this Agreement.
The Corporation collects and processes (manually and/or through
automated means) personal information about customers in order to:
Process and/or confirm deposits, pick-up points, and drop off
points for packages;
- Provide and charge for the services you purchase;
Provide you with a better, more personalized level of service;
- Fulfill contractual obligations to you;
Conduct market analysis, market research, customer satisfaction
and quality assurance surveys;
- Respond to requests for information and services;
- Provide for the safety and security of packages;
- Administer general record keeping; and
- Meet legal and regulatory requirements.
In specific cases the Company may be legally required to share
customers’ information with public authorities. In such cases, the
Company will take appropriate measures to ensure the
confidentiality of customers’ information.
Customers may contact the Company at its registered office or
place of business for any concerns regarding the processing of
their personal data. Personal information will be stored as long
as necessary for legitimate business purposes, and for compliance
with legal requirements.
Customers shall be notified of any breach or possible breach of
their personal information within seventy-two (72) hours of
knowledge of the breach.
Customers are entitled to the following rights under the Data
- Be informed;
- Object, refuse or withdraw consent;
- Erasure or blocking;
- Be notified of any data breach, complain and damages;
- Transmissibility; and,
- Data portability.
Subcontracting and Assignment
Kahon.ph may at any time sub-contract, assign or transfer any or
all of its rights and obligations under this Agreement to any
third party or agent without your consent.
The sub-contracting, assignment, transfer or sub-licensing of any
of your obligations under this Agreement, whether or not for
commercial gain, is expressly prohibited.
This Agreement shall be binding on your personal representatives
Force Majeure and Bad Weather
The Corporation shall not be liable, and will not pay any
compensation, where the performance of its obligations is
prevented or affected directly or indirectly by or as a result of
force majeure or any circumstances which could not have been
foreseen, or which, though foreseen, were inevitable, including,
but not limited to, flood, earthquake, extreme adverse weather
conditions, natural disasters, other acts of God, acts of
terrorism, theft done with the use of arms or through an
irresistible force, fire or failure of electric power, gas, water,
or other utility service, plant machinery, computers, vehicles or
any collapse of building structures.
We will not be held liable or responsible for any failure to
perform or delay in the performance of the Services caused by
A Force Majeure means any unforeseeable circumstances beyond our
reasonable control, including but not limited to war, threat of
war, terrorist activity, strikes or other industrial action,
riots, fire, storms or any other natural disaster, failure in the
telecommunications networks, power cuts, traffic conditions, road
closures, accidents or any other unforeseen circumstances.
For the avoidance of doubt, the hoisting or issuing of Typhoon
Warning of Signal No. 3 or higher shall also be considered a Force
Majeure. In such situations, all Services and Deliveries shall be
immediately cancelled. Services and Deliveries shall resume as
soon as it is practically and safely possible to do so once such
Warnings have been lowered or removed.
In the event of a Force Majeure, we will aim to contact you as
soon as possible and will take all reasonable measures to minimize
any disruptions to the Services.
You agree to indemnify, defend and hold us, our employees, agents,
suppliers and directors harmless on demand, from and against all
claims, liability, damages, costs, expenses, losses and legal fees
arising out of any breach of the Agreement by you. This clause
also applies to any other liabilities arising out of your use of
our Website or Services or by any other person accessing our
Website or Services under your account.
Any notices given by you to us must be in writing by email to
A notice shall be deemed to have been served from the time the
email was sent by the sender, provided that the sender of the
email does not receive an email message stating that the email
message has not been received by the intended recipient.
Kahon.ph provides the Website on an “as is” and “as available”
basis with all faults. Kahon.ph does not warrant that use of the
Website will be error-free or uninterrupted or that any defects
will be corrected.
Kahon.ph will provide the Services with reasonable care and skill
and substantially as described in this Agreement. Kahon.ph does
not make any other promises or warranties about the Services.
Governing Law and Language
This Agreement and any disputes or claims arising out of or in
connection with it or its subject matter or formation shall be
governed by and construed in accordance with the laws of the
The Contract and any non-contractual obligations arising in
connection with it are governed by Philippine law. The Philippine
courts have exclusive jurisdiction to determine any dispute
arising in connection with the Contract, including disputes
relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or
later have to proceedings being brought in the Philippines courts
(on the grounds that the Philippine courts are not a convenient
forum or otherwise).
In case of litigation the venue of action shall be in the proper
courts of Makati City, to the exclusion of all courts.
This Agreement and any written amendments set forth the entire
Agreement of the parties with respect to the subject matter and
supersedes and excludes any prior agreement, understanding or
arrangement between the parties, oral or written. With the
herein, there are no representations, warranties, or agreements by
or between the parties which are not fully set forth herein and no
representative of Kahon.ph or its agent is authorized to make any
representations, warranties, or Agreements other than as expressly
set forth herein. Except as otherwise provided herein, all
modifications must be in writing signed by both parties. Storage
Rules set forth below are made a part of this Agreement and you
shall comply at all times with such rules. Kahon.ph has the right
from time to time to change the rules.
We reserve the right to amend the Rules and Regulations within
this Agreement from time to time and it is your responsibility to
review these Rules and Regulations on each occasion you procure
Services from us. The latest version of this Agreement will always
be accessible at www.kahon.ph. Your continued use of our Services
will be deemed to represent your continued acceptance to the
latest version of this Agreement. If you do not agree with any
changes to this Agreement, you may terminate this Agreement as per
In case of any disputes, Kahon.ph reserves the right to make the
The failure by you or Kahon.ph to exercise or enforce any right or
provision of this Agreement shall not constitute a waiver of such
right or provision.
All provisions of this Agreement apply equally to and are for the
benefit of Kahon.ph Limited, its subsidiaries, any holding
companies of Kahon.ph Limited, its (or their) affiliates and its
(or their) third party content providers and licensors and each
shall have the right to assert and enforce such provisions
directly or on its own behalf (save that this Agreement may be
varied or rescinded without the consent of those parties). Subject
to the previous sentence, no term of this Agreement is otherwise
enforceable pursuant to the Contracts (Rights of Third Parties)
Act 1999 by any person who is not a party to it.
If any provision of this Agreement shall be found by any court or
arbitration or administrative body of competent jurisdiction to be
invalid or unenforceable, such invalidity or unenforceability
shall not affect the other provisions of this Agreement which
shall remain in full force and effect. If any provision of this
Agreement found to be invalid or unenforceable but would be valid
or enforceable if some part of the provision were deleted, the
provision in question shall apply with such modification(s) as may
be reasonably necessary to make it valid and which reflect(s) the
intention of the parties.
In any event, all provisions of this Agreement that by their
nature could reasonably survive termination, including but not
limited to, ownership provisions, warranty disclaimers and
limitations of liability shall survive termination. In the event
you use the Website or Services again, the provisions of the Rules
and Regulations that then apply will govern your re-use of the
Website or Services. In the event you use Services bought under
this Agreement, then those provisions applicable to Services will
survive termination of this Agreement.
Each party shall keep any and all information disclosed between
the parties to this Agreement in strict confidence. This clause
shall survive the termination of this Agreement.
We always welcome your feedback which can be sent to us by email
to email@example.com. Where you supply any feedback, you agree and
acknowledge that Kahon.ph shall have no confidentiality
obligations to such feedback or suggestions and that it may be
incorporated into our Website or Services.